FAQ
Frequently Asked Questions
Who is Coffee Kups Depot?
We're a family-run online coffee retailer based in Lakewood, New Jersey, operated by Charming Holdings LLC (a New Jersey company). We ship single-serve coffee and Keurig® accessories to customers across the United States. You can reach a real person any business day at greendeals789@gmail.com.
Are these genuine brand-name K-Cup® pods?
Yes — 100% genuine, factory-sealed products in their original manufacturer boxes, sourced through authorized U.S. supply channels. We never repackage, refill, or private-label. We're an independent retailer carrying 50+ brands.
Are you affiliated with Keurig, Starbucks, or the other brands you sell?
No. Coffee Kups Depot is an independent retailer and is not affiliated with, authorized by, or endorsed by Keurig Dr Pepper, Starbucks, Peet's, Lavazza, or any other brand we carry. All trademarks and brand names are the property of their respective owners and are used only to identify the genuine products we resell.
How fresh is the coffee?
Everything ships from current supplier stock — the same freshness you'd get from the brand directly, typically many months from the best-by date.
Do the pods work in my Keurig®?
All K-Cup® pods we sell are compatible with all Keurig® home brewers, including K-Classic, K-Elite, K-Supreme, K-Duo and 2.0 machines.
Why do bigger counts cost less per cup?
Bulk is our specialty — the 100ct+ options carry our best per-cup prices, and the crossed-out price on each count shows exactly what you save versus buying single boxes.
Is checkout secure?
Yes. Our store runs over SSL and all payments are processed by trusted, encrypted providers — Shop Pay, Apple Pay, Google Pay, and major credit cards. We never see or store your full card details.
When will my order arrive?
1–2 business days processing plus 3–6 business days shipping, anywhere in the contiguous U.S. Free shipping on orders $45+. See Shipping Information.
What's your return policy?
30 days on unopened items, and full replacement or refund on anything that arrives damaged or incorrect — usually without needing the item back. See our Refund Policy.
What if something arrives damaged?
Email greendeals789@gmail.com with a photo within 7 days — we replace or refund, usually without needing the item back.
Shipping
No. At this time, we ship within the contiguous United States only. We do not ship internationally or to Alaska, Hawaii, or U.S. territories.
Orders are typically processed within 1–2 business days.
Once shipped, delivery usually takes 3–5 business days, depending on your location and carrier.
Please note that shipping times may be extended during holidays or peak shipping periods.
We primarily ship orders via UPS and USPS, depending on package size, destination, and warehouse availability.
We offer flat-rate standard shipping for $8.99 on orders under $45.
Orders of $45 or more ship free, after all discounts, promo codes, and coupons are applied.
Product
Yes. All products sold on Coffee Kups Depot are 100% authentic, brand-name items sourced from authorized distributors and reputable suppliers.
Due to food safety regulations, K-Cup products are final sale and cannot be returned.
If your order arrives damaged, defective, or incorrect, please contact us and we’ll be happy to assist.
We plan to offer coffee makers and accessories in the future.
Currently, our store focuses on single-serve beverages and K-Cup products.
ORDERS & SUPPORT
Once an order has been placed, it begins processing quickly and cannot be changed or canceled.
If you made a mistake, please contact us as soon as possible and we’ll do our best to help.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue, and we’ll make it right.
You can reach us anytime through our Contact page.
We typically respond within 1 business day.
DEALS & PROMOTIONS
Yes. We regularly run promotions, discounts, and special offers.
Sign up for our newsletter or check back often to stay updated.
Yes. Free shipping eligibility is calculated after all discounts and promo codes are applied.
GENERAL
We specialize in single-serve beverages, offer competitive pricing, fast processing, and a carefully curated selection of trusted brands — all in one place.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.